Hologic IT Support Technician - Entry Level in Danbury, Connecticut

IT Support Technician - Entry Level

Post Date 4 days ago

Hologic, Inc. is a leading developer, manufacturer and supplier of premium diagnostic products, medical imaging systems and surgical products. The Company's core business units focus on diagnostics, breast health, GYN surgical, and skeletal health. With a unified suite of technologies and a robust research and development program, Hologic is dedicated to The Science of Sure.

There has never been a more exciting time to join us. Bright people, working together to pioneer advances in human health care, have created Hologic's success. Our company believes that people are our greatest asset and only by recruiting, hiring, developing and retaining the most talented employees can we continue to be successful. Our work atmosphere is stimulating, innovative and customer focused. We provide employees with state-of-the art tools and technology, a collaborative and passionate work environment and the ability to make a dramatic difference in the world of healthcare.

We are rapidly growing and yet we have never been more focused – on our people, on our growth, on our future

Summary of Duties and Responsibilities

· IS Helpdesk support (On rotating basis with some after-hours coverage)

o Answer help desk phone calls

o Route help desk tickets to appropriate technicians

o Provide on the spot troubleshooting as time allows

o Provide support through online chat system

· Provide local support for the following systems (installation, upgrades, troubleshooting):

o PC/Laptop Hardware and Software

o Network Peripherals and Printers

o Telephone System

o Enterprise/Business Applications

· Maintain loaner laptops and projectors

· Manage PC/Network Inventory


To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to do the essential functions.

· Windows 7 & 10 experience required

· Knowledge of Laptop/Printer Hardware

· Networking skills a plus

· PC/Laptop build experience

· Active Directory and Microsoft Exchange experience required

· Ability to troubleshoot and solve PC/Network problems quickly and accurately

· Ability to be an active participant and contributor on a professional IS Support Team

· Excellent communication skills, telephone support skills, and interpersonal skills required with a customer service focus

· ServiceNow experience desired

· MacOS experience desired

· Mid-level position, all relevant experience considered, PC support experience required

Maybe required to travel to other locations as needed to support IT projects


· BA/BS MIS or CIS (or related technical discipline) desired


· 1+ years’ experience in IS Helpdesk support

Specialized Knowledge

· Strong troubleshooting and technical skills

· Good communications skills

· Ability to follow outlined processes and procedures

Additional Details (Including Physical & Mentalrequirements)

· Must be able to lift 40 lbs.

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to bean Equal Opportunity Employer & VEVRAA Federal Contractor