Hologic Collaboration Solutions Analyst in Marlborough, Massachusetts
Collaboration Solutions Analyst
Post Date Jun 07, 2018
At Hologic, we’re an innovative medical technology company that enables healthier lives everywhere, every day. We are also a company that prospers and grows, which is why we’ve been able to expand our offerings to empower even more people and champion women’s health
What powers our growth across Breast & Skeletal Health, Diagnostics, GYN Surgical and Medical Aesthetics Solutions is also what differentiates us: the exceptional and clinically proven capacity of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by continually challenging ourselves to improve health through better technology, education and market access.
None of this would be possible without the talent and passion of our employees. Together, our expertise and dedication to developing and sharing more robust, science-based certainty drives our global presence and a promising pipeline that responds to the unmet health and wellness needs of women, families and communities.
While we focus on women’s health and well-being, we are committed to having an even broader benefit on the world. Together, we advocate for better health and wellness through solutions that provide ever greater certainty and peace of mind.
The Hologic IS Collaboration team is seeking a Collaboration Solutions Analyst. This role will focus primarily on ServiceNow and will have exposure to other collaboration solutions. The technical aspect of the role will assist with day-to-day administration, workflow management, and report creation within ServiceNow. This individual will document business use cases, analyze and coordinate this work with our development teams. This role requires the individual to remain current on industry trends as they pertain specifically on collaboration, ITSM, ITIL, and vendor solution capabilities.
Essential Duties and Responsibilities
Administration, management, and maintenance of ServiceNow.
Support of SharePoint, Box, Nintex and Office 365.
Aid in the analysis/requirements gathering, design, configuration, implementation/testing, and support of collaboration solutions.
Adhere to best practices when implementing business solutions within the proper collaboration platform.
Troubleshoot issues; document findings/root cause/solutions/fixes and work within team and other IS resources.
Function as a liaison between IS and business partners; serve as the primary point of contact for issue logging, tracking, and resolution.
Discern between the various collaboration solution technology offerings when gathering requirements; identify configurable and out-of-the box items and recommend alternatives to meet business needs.
Help facilitate collaboration solution adoption by business partners through outreach, training, and other applicable mediums.
Provide input for the collaboration solutions product roadmap.
Contribute to the improvement of processes and policies within all the collaboration solutions.
Coordinate external development workload, ensuring solutions are to specification and delivered timely.
Create and execute test scripts ensuring applications function within requirements.
Monitor health, usage and overall compliance of the collaboration solutions.
Strong written and verbal communication skills. Ability to comfortably speak technically and operationally to appropriate audiences.
Solid data analysis skill, taking information from various sources, with ability to analyze and examine data in detail, and draw appropriate conclusions.
Ability to elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases.
Proactively communicating and collaborating with external and internal business colleagues to analyze information needs and functional requirements.
Demonstrated ability to synthesize business requirements into system functionality.
Understanding of relational databases.
ITIL v.3 certification or training.
5+ years of IS experience within a customer facing role.
Experience with ServiceNow (Jakarta or later)
Experience with Collaboration solutions including – SharePoint, Box, and Office 365
Knowledge of networking and cloud solutions.
Hands on technical experience of LDAP/Active Directory, and relevant IS architecture.
Experience with workflow management tools such as ServiceNow, Nintex, or similar workflow management solutions.
Experience with report creation leveraging PowerBI, Performance Analytics, Qlik, Splunk, or similar BI tools.
Agency and Third Party Recruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.