Hologic Sales Support Specialist in Marlborough, Massachusetts
Sales Support Specialist
Post Date Aug 27, 2018
The position serves as the internal business partner and primary point of contact for the field sales team and, when needed, the external customer. A Sales Support Specialist delivers value throughout the presale to order journey by ensuring that all aspects are handled in an accurate and expeditious manner while delivering a great customer experience.
Essential Duties and Responsibilities
Serve as the primary point of contact for regional Breast & Skeletal Health sales teams to facilitate matters related to back-office needs and issues, such as Sales Order look up, Contract/Pricing inquiries, and more.
Take ownership and ensure a timely resolution of escalated issues that arise on behalf of the sales rep and their customer.
Collaborate and build strong relationships with internal teams to support needs of the sales team and their customers.
Support the Breast & Skeletal Health sales team with SalesForce.com navigation, quote creation and revisions.
Serve as the subject matter expert for SalesForce.com quoting by performing quote testing for new product launches, new hire quote training, and additional sales rep quote training where needed in the field.
Support the Fluoroscan Sales Specialists with opportunity creation & maintenance, and quote creation & revision needs.
Participate and engage in product training opportunities and product launches to ensure knowledge is up to date for best supporting our internal and external customers.
Participate and/or lead adhoc projects focused on continuous improvement.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required.
Superior communication skills – verbal, written and presentational
Strong interpersonal and organization skills
Acute attention to detail and accuracy
Ability to adapt in a fast paced environment and prioritize with competing deadlines
Ability adapt easily in a changing environment
Problem analysis and solving ability
Willingness to take initiative and make decisions
Demonstrated strength in achieving great customer experience
Passion for customer success in a competitive and changing market.
Solid knowledge of Microsoft Office, especially Word and Excel
Working knowledge of Oracle R12 preferred and the ability to learn other computer programs a must
SFDC.com experience desired
High energy, self-motived, proactive, goal oriented and enthusiastic
Bachelor’s degree, or equivalent experience
Minimum of 5 years of relevant work experience supporting a sales organization or customer service
Agency and Third Party Recruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.