Hologic Director, Field Service Operations - Central Zone in Minneapolis, Minnesota
Director, Field Service Operations - Central Zone
Post Date Aug 27, 2018
At Hologic, we’re an innovative medical technology company that enables healthier lives everywhere, every day. We are also a company that prospers and grows, which is why we’ve been able to expand our offerings to empower even more people and champion women’s health
What powers our growth across Breast & Skeletal Health, Diagnostics, GYN Surgical and Medical Aesthetics Solutions is also what differentiates us: the exceptional and clinically proven capacity of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by continually challenging ourselves to improve health through better technology, education and market access.
None of this would be possible without the talent and passion of our employees. Together, our expertise and dedication to developing and sharing more robust, science-based certainty drives our global presence and a promising pipeline that responds to the unmet health and wellness needs of women, families and communities.
While we focus on women’s health and well-being, we are committed to having an even broader benefit on the world. Together, we advocate for better health and wellness through solutions that provide ever greater certainty and peace of mind.
Summary of Duties and Responsibilities
The Director, Field Service Operations will haveaccountability for setting and achieving goals related to the profitable maintenance and repair of Hologic products and the growth of the service contract base in your specified territory.
Manage and oversee the day-to-day operation and administration of the District Service Managers and their service teams in your assigned zone
Drive business results and manage customer relationships within your area of responsibility
Provide leadership in order to achieve revenue and margin targets, customer loyalty, world-class service and employee satisfaction
Drive improvements in customer satisfaction by leveraging customer feedback programs and direct customer engagement to accelerate the implementation of effective solutions
Improve profitability of the services business by maximizing revenue and managing labor and material expense
Accountable for positive leadership of direct reports including on-going direction, coaching and career development
Lead and cultivate a culture of Hologic values and integrity and drive customer loyalty
Own operational processes (PM Compliance, Overtime Management, SR Process compliance) and any other processes required to run your business.
Maintain on-going, cross-functional communication in order to ensure that there is adequate liaison with Product Sales/ Marketing, National Accounts, National Service Support on key customer issues
Provide targeted solutions and negotiate contracts to a win-win position for customer opportunities within accounts of assigned responsibility
Work closely with National Accounts managing GPO/IDN customer account relationships and attending quarterly business meetings
Promote a safe working environment and ensure compliance with applicable Quality Management System and Regulatory policies and procedures
Ability to develop and implement strategic initiatives to generate growth in revenue. Can create competitive strategies and plans.
Proven business savvy with strategic thinking and planning skills and experience in managing P/L business.
Proven leadership and ability to orchestrate resources and motivate teams.
The ability to effectively handle multiple and conflicting high-level business problems simultaneously under time constraints.
Proven ability to effectively communicate across a distributed workforce and with customers
- Bachelor’s degree; MBA preferred
- 10+ years of Field Service Management experience
Excellent communication skills, both written and oral, including the ability to deal with customer issues of critical importance, in a sensitive but effective manner.
Able to work with a minimum of supervision.
Able to prioritize and execute complex scheduling tasks in a multi-tasking, interrupt driven environment.
Agency and Third Party Recruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.