Hologic Clinical Services Specialist in Rochester, New York

Clinical Services Specialist

Post Date 6 days ago

Duties andResponsibilities:

  • Extensive travel required for customer training,trade show support, and site visits to critical customer accounts.

  • Provide lead instruction and mentoring to newhires while “in the field” performing customer training through ouremployee shadow program.

  • Training Customer staff on new product orproduct updates to including system and functionality.

  • Provide clinical instruction on proceduralstandards for performing biopsy procedures as applicable.

  • Provide clinical instruction onDXA products and procedures as applicable.

  • Document applications training performance forall instruction provided to customer within one week of trainingcompletion.

  • Provide continued customer service throughpost-applications support.

  • Maintains a high standard of medical ethics atall times and is self-motivated to increase level of understanding andknowledge of the field, disease, and new procedures as they evolve.

  • Assist with Field Service and helpdesk trainingwith product updates as applicable.

  • Ensure that all activities reflect the QualityPolicy according to ISO Standards.

  • Provide educational lectures for continuingeducation.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:

  • Must be able to multi-task and make decisionswhile working in a fast paced environment.

  • Must be able to communicate effectively bothorally and written with customers and supporting departments.

  • Needs to have a thorough understanding of breasthealth systems and/or DXA systems.

  • Demonstration of professional demeanor.

  • Valid Driver’s License. Valid passport asapplicable.

  • Ability to travel within North America andinternational


  • Graduate of an accredited Radiologic SciencesProgram

  • Bachelor of Science degree is desirable

  • Licenses/Certifications(RT)(R) preferred for DXA

  • Licenses/Certifications (RT)(R)(M) preferred forMammography

  • Licenses/Certifications (RT)(R)(MR) preferredfor MRI

  • Current compliance with Continuing EducationUnit (CEU) requirements for specialties as appropriate.


  • Qualified candidates require at least 2 yearsclinical experience in breast imaging and /or DXA as a registeredtechnologist, as well as additional experience in a medical setting usingUltrasound and/or MRI imaging modalities or equivalent as applicable.

  • Knowledge of digital and stereotactic asapplicable.

  • Knowledge of GE, Siemens and Toshiba asapplicable.

  • International experience helpful and bilingual astrong consideration.

Specialized Knowledge:

  • ARDMS registered sonographer experience a plus

  • DXA experience a plus

  • Stereo experience a plus

Additional Details:

  • Domestic travel to customer locations byautomobile and/or airplane (may include occasional evening/weekend traveland extended periods of time out of the country);

  • International travel may also be required.

Work Environment

  • The work environment is within a healthcaresetting where the individual is occasionally exposed to the risk ofradiation exposure and blood-borne pathogens. The clinical settingis a clean or sterile environment as required for surgical procedures.

  • Ability to lift and/or move up to 50 lbs.

Agency and Third PartyRecruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud tobe an Equal Opportunity Employer inclusive of disability and veterans.