Hologic Field Service Engineer - Sacramento, California in Sacramento, California
Field Service Engineer - Sacramento, California
Post Date Aug 17, 2018
At Hologic, we’re an innovative medical technology company that enables healthier lives everywhere, every day. We are also a company that prospers and grows, which is why we’ve been able to expand our offerings to empower even more people and champion women’s health
What powers our growth across Breast & Skeletal Health, Diagnostics, GYN Surgical and Medical Aesthetics Solutions is also what differentiates us: the exceptional and clinically proven capacity of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by continually challenging ourselves to improve health through better technology, education and market access.
None of this would be possible without the talent and passion of our employees. Together, our expertise and dedication to developing and sharing more robust, science-based certainty drives our global presence and a promising pipeline that responds to the unmet health and wellness needs of women, families and communities.
While we focus on women’s health and well-being, we are committed to having an even broader benefit on the world. Together, we advocate for better health and wellness through solutions that provide ever greater certainty and peace of mind.
Hologic is seeking a full-time Field Service Engineer (FSE) to be based in or near Sacramento, California.
Duties & Responsibilities:
Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
Provides 24/7 coverage to customers within 24 hours of notification.
Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
Determines correct inventory levels of repair parts with supply lines.
Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
Keep management advised of issues and developments.
Ensure instrumentation is in compliance with regulatory requirements and quality control standards.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:
Working knowledge of chemistry principles and chemical handling techniques.
Understanding of proper use and operation of electronic testing equipment.
Knowledge of inventory and procurement systems.
Ability to interface with internal and/or external customers.
Solid computer skills.
Time Management Skills
Strong robotics, fluidics and pneumatics experience preferred.
Ability to pass a comprehensive background check.
Possess a valid Driver’s License and maintain a clean driving record.
BS/BA degree or equivalent experience preferred.
AA/AS degree and/or practical Military experience considered.
- 2 - 5 years related field experience with direct customer interaction, preferably in a laboratory setting.
This person will work out of a home based office
Position will require 75% plus travel
There will be on-call duties
Overnight stays could be 3 to 4 nights a week
Agency and Third Party Recruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.