Hologic Help Desk Technician 1 in San Diego, California

Help Desk Technician 1

Post Date Apr 12, 2018

Duties & Responsibilities:

IS Helpdesk support (On rotating basis with some after-hours coverage)

  • Answer help desk phone calls

  • Route help desk tickets to appropriate technicians

  • Provide on the spot troubleshooting as time allows

  • Provide support through online chat system

Provide local support for the following systems (installation, upgrades, troubleshooting):

  • PC/Laptop Hardware and Software

  • Network Peripherals and Printers

  • Telephone System

  • Enterprise/Business Applications

Maintain loaner laptops and projectors

Manage PC/Network Inventory

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required.

  • Windows 7 & 10 experience required

  • Knowledge of Laptop/Printer Hardware

  • Networking skills a plus

  • PC/Laptop build experience

  • Active Directory and Microsoft Exchange experience required

  • Ability to troubleshoot and solve PC/Network problems quickly and accurately

  • Ability to be an active participant and contributor on a professional IS Support Team

  • Excellent communication skills, telephone support skills, and interpersonal skills required with a customer service focus

  • ServiceNow experience desired

  • MacOS experience desired

  • Mid-level position, all relevant experience considered, PC support experience required

Education:

  • BA/BS MIS or CIS (or related technical discipline) desired

Experience:

  • 1-3 years’ experience in IS helpdesk support

Specialized

  • Strong troubleshooting and technical skills

  • Good communications skills

  • Ability to follow outlined processes and procedures Knowledge:

Additional Details:

  • Must be able to lift 50 lbs.

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.