Hologic Service Logistics Specialist 2 in San Diego, California

Service Logistics Specialist 2

Post Date Sep 06, 2018

At Hologic, we’re an innovative medical technology company that enables healthier lives everywhere, every day. We are also a company that prospers and grows, which is why we’ve been able to expand our offerings to empower even more people and champion women’s health

What powers our growth across Breast & Skeletal Health, Diagnostics, GYN Surgical and Medical Aesthetics Solutions is also what differentiates us: the exceptional and clinically proven capacity of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by continually challenging ourselves to improve health through better technology, education and market access.

None of this would be possible without the talent and passion of our employees. Together, our expertise and dedication to developing and sharing more robust, science-based certainty drives our global presence and a promising pipeline that responds to the unmet health and wellness needs of women, families and communities.

While we focus on women’s health and well-being, we are committed to having an even broader benefit on the world. Together, we advocate for better health and wellness through solutions that provide ever greater certainty and peace of mind.

Job Summary

The Service Logistics Specialist 2 is responsible for overseeing day to day operations and processing of assigned 3 rd party module repairs. Processes RMA’s from initial receipt at vendor site through repair process and accountable for creating all documentation in Oracle ensuring data integrity. Monitors global demand/supply management performance against planned target levels, reverse logistics and 4 elements of Lifecycle planning in the repair/buy decision. Role ensures customer delight, efficient processes and reduction of equipment downtime while balancing inventory and repair/distribution costs.

Essential Duties and Responsibilities

The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.

  • Oversee Return Material Authorization (RMA) process for assigned platform to ensure minimal repair cycle while maximizing materials available

  • Utilize RMA reports and monitor timely return performance from the field and from vendors

  • Maintain assigned repair parts Lifecycle

  • Handling of Reverse Logistics tasks (such as Trunk Stock returns)

  • Assist with Supplier invoicing approvals

  • Partner with Third-Party Logistics (3PL) vendors to implement and operate business

  • Prepare monthly metrics reports for various departmental performances (repairs, deliveries, costs, etc.)using Pareto analysis, charts, tables and graphs

  • Perform IS solutions (Oracle, Agile, QlikView, etc.) to streamline repairable processes and turnaround times

  • Respond to inquiries on order status and parts information as required

  • Provide Financial business partner with budget for assigned SKU’s and other analysis as required

  • Work closely with Engineering on Lifecycle management for repairable modules

  • Responsible for Part II Planning and coordination of engineering changes for assigned SKU’s

  • Ensure parts are reserved and scrapped in a timely manner

  • Ensure data integrity for all areas controlled by Service Logistics

  • Attend cross functional team meetings representing assigned platform/parts

  • Identify and drive opportunities for process improvements

  • Provide training and guidance to department employees as needed

  • Special projects as needed in both lead and supporting roles and other duties as assigned


  • Associate's degree in a related discipline or 2-5 years’ related experience

  • CPIM Certification from APICS a plus

  • Lean Training with a focus on continuous improvement


  • Working knowledge of ERP systems including MRP, demand planning, inventory part chaining, master data, and distribution, preferably in Oracle

  • Proficiency with Microsoft Office, especially Excel

  • Basic knowledge of cost accounting

  • Experience with QlikView or similar BI reporting tools

  • 2+ years working with a Third Party Logistics Provider

  • Experience in a biotech or pharmaceutical company a plus

  • cGMP and ISO exposure, knowledge and experience


  • Analytical and presentation abilities

  • Strong interpersonal and communication skills (both oral and written) to effectively interact with all teams and levels of business regarding Service Logistics

  • Demonstrated ability to work independently

  • Display a sense of urgency and ability to multi-task

  • Personal organization

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.