Hologic Service Logistics Specialist 2 in San Diego, California
Service Logistics Specialist 2
Post Date Sep 06, 2018
At Hologic, we’re an innovative medical technology company that enables healthier lives everywhere, every day. We are also a company that prospers and grows, which is why we’ve been able to expand our offerings to empower even more people and champion women’s health
What powers our growth across Breast & Skeletal Health, Diagnostics, GYN Surgical and Medical Aesthetics Solutions is also what differentiates us: the exceptional and clinically proven capacity of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by continually challenging ourselves to improve health through better technology, education and market access.
None of this would be possible without the talent and passion of our employees. Together, our expertise and dedication to developing and sharing more robust, science-based certainty drives our global presence and a promising pipeline that responds to the unmet health and wellness needs of women, families and communities.
While we focus on women’s health and well-being, we are committed to having an even broader benefit on the world. Together, we advocate for better health and wellness through solutions that provide ever greater certainty and peace of mind.
The Service Logistics Specialist 2 is responsible for overseeing day to day operations and processing of assigned 3 rd party module repairs. Processes RMA’s from initial receipt at vendor site through repair process and accountable for creating all documentation in Oracle ensuring data integrity. Monitors global demand/supply management performance against planned target levels, reverse logistics and 4 elements of Lifecycle planning in the repair/buy decision. Role ensures customer delight, efficient processes and reduction of equipment downtime while balancing inventory and repair/distribution costs.
Essential Duties and Responsibilities
The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.
Oversee Return Material Authorization (RMA) process for assigned platform to ensure minimal repair cycle while maximizing materials available
Utilize RMA reports and monitor timely return performance from the field and from vendors
Maintain assigned repair parts Lifecycle
Handling of Reverse Logistics tasks (such as Trunk Stock returns)
Assist with Supplier invoicing approvals
Partner with Third-Party Logistics (3PL) vendors to implement and operate business
Prepare monthly metrics reports for various departmental performances (repairs, deliveries, costs, etc.)using Pareto analysis, charts, tables and graphs
Perform IS solutions (Oracle, Agile, QlikView, etc.) to streamline repairable processes and turnaround times
Respond to inquiries on order status and parts information as required
Provide Financial business partner with budget for assigned SKU’s and other analysis as required
Work closely with Engineering on Lifecycle management for repairable modules
Responsible for Part II Planning and coordination of engineering changes for assigned SKU’s
Ensure parts are reserved and scrapped in a timely manner
Ensure data integrity for all areas controlled by Service Logistics
Attend cross functional team meetings representing assigned platform/parts
Identify and drive opportunities for process improvements
Provide training and guidance to department employees as needed
Special projects as needed in both lead and supporting roles and other duties as assigned
Associate's degree in a related discipline or 2-5 years’ related experience
CPIM Certification from APICS a plus
Lean Training with a focus on continuous improvement
Working knowledge of ERP systems including MRP, demand planning, inventory part chaining, master data, and distribution, preferably in Oracle
Proficiency with Microsoft Office, especially Excel
Basic knowledge of cost accounting
Experience with QlikView or similar BI reporting tools
2+ years working with a Third Party Logistics Provider
Experience in a biotech or pharmaceutical company a plus
cGMP and ISO exposure, knowledge and experience
Analytical and presentation abilities
Strong interpersonal and communication skills (both oral and written) to effectively interact with all teams and levels of business regarding Service Logistics
Demonstrated ability to work independently
Display a sense of urgency and ability to multi-task
Agency and Third Party Recruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.