Hologic Senior Customer Support & Logistics Analyst in Toronto, Ontario

Senior Customer Support & Logistics Analyst

Post Date Apr 13, 2018

The core focus of this role is to drive efficiencies, stream-line operational processes. Analyzing data for operational cost savings as well as customer order fulfillment efficiencies. These changes would be driven by project management from start to implementation. The secondary focus would be to assist in tactical day-to-day management of customer order fulfillment and supply-chain/distribution functions.

Role Responsibilities

Core focus (55%)

  • Identify and fill-in process gaps using lean six sigma strategies

  • Analyze data for order fulfillment patterns and or cost savings

  • Work with supply-chain lead to optimize 3PL relationship and efficiencies

  • Manage projects based on efficiencies in process and or ops. expenditure together with the Ops. team

  • Write and formalize standardize operating procedures

  • Assist in rolling-out a proactive customer survey/score-card (customer engagement initiatives)

  • The ability to work - together as a team - with various functional and cross-functional teams.

Secondary focus (45%)

  • Addressing customer inquiries

  • Assist with accurate customer order processing (order entry)

  • Ensuring order fulfillment cycle is adhered to from PO receipt to POD receipt

  • Liaising with 3PL warehouse and freight providers to track order deliveries

  • Validating order backlog

  • Maintaining good customer data quality – CDQ updates

  • Assist in adhering to strong inventory accuracy/management

  • Ensuring overall fulfillment KPI’s are met with the 3PL supplier

  • The ability to work - together as a team - with various functional and cross-functional teams.

College Diploma (>= 3+ years)

ERP Systems (>= 5+ years)

Oracle ERP System (>= 2+ years)

Project Management (>= 1.5+ years)

Excel/Reporting (>= 4+ years)

Medical Device/Pharma Work Experience (>= 1+ years)

Bilingual Customer Service (French/English) – Asset to have

Work Environment

Office Space. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Flexibility to change priorities and assist the business/department where needed is a MUST

  • Driving process improvements

  • Driving cost efficiencies

  • Strong overall order fulfillment

  • Strong customer service

  • Strong supplier collaboration

  • Accountability to work together as a team within the department as well as border team

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.