Hologic Service Contract Administrator in Belgium

Service Contract Administrator

Post Date May 25, 2018

The Service Contract Administrator provides vital support to our sales teams, across the different business units. They handle important administrative tasks, such as; handling customer quotations, contracts, invoicing, follow up on expiry. Administrators serve as a point of contact for customers with queries about invoices and credit notes. They also maintain accurate information in our database, to ensure other departments have access to reliable data at all times. An efficient Contract Administrator will provide regular status updates on the item coverage..

This role will be based in Zaventem,BE.

Duties & Responsibilities:

  • Maintain data for Service Organization, including maintenance of install base data and updating database when new products are launched;

  • Follow up of service contract status of the installed base in close relation with the customers, customer service and the service department, from creation up to invoicing;

  • Create and provide reports for service administration and for customers including reports related to install base, service contracts and other reports on an as needed basis;

  • Work closely with other departments to ensure of data integrity, including the Fixed Asset group and Customer data group for install base information;

  • Assist in solving problems as they relate to service data administration;

  • Work on ad hoc related projects as needed;

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:

  • Degree or equivalent through experience;

  • Profound experience with service contracts;

  • Strong administrative skills with ability to draft reports;

  • Ability to interpret contract documents;

  • Strong communication, interpersonal and organization skills;

  • Deadline oriented;

  • Excellent attention to detail;

  • Strong working knowledge of Microsoft Office especially PowerPoint, Word and Excel;

  • Previous experience working with Oracle R12 is a plus;

  • Ability to maintain a positive attitude and professionalism;

  • Experience in a customer support environment is a plus;

  • Fluent English, Dutch, French. Spanish or Italian is a plus

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.