Hologic Molecular Field Applications Specialist in Germany
Molecular Field Applications Specialist
Post Date Apr 20, 2018
Field Applications Specialist - MOLECULAR
SUMMARY OF DUTIES
The Field Application Specialist (FAS) will be involved in and responsible for on-site installation, customer training, education and troubleshooting Hologic’s Molecular products including consumables, instrumentation and applications.
The role will support customers in all aspects of product implementation, working alongside sales representatives, coordinating customer adaptation and implementation of technology.
Duties & Responsibilities others may be assigned
Installation of equipment
Education and training on product line
Work with sales representatives for standard menu training and implementation.
Work with sales representatives to assist with selling process in laboratories
Provide troubleshooting assistance and be available for all tech support needs via telephone, fax and computer (e-mail and Internet), and in person.
Work independently to coordinate training, troubleshooting and maintenance support to customers while being responsive to customer
Support and develop strong customer relationships by acting as a liaison between the customer and various departments with the Company.
Abide by training and complaint handling SOPs to ensure consistency amongst all new and existing accounts
Maintain customer data base with up to date information on site visits and customer contact information
Maintain clear and complete records of procedures to comply with all elements of the Company Quality System relevant to the position.
Represent the Company at conferences, shows, workshops and seminars locally, regionally or nationally, as necessary
Conduct in house trainings for co-workers to assist in furthering knowledge of Hologic molecular product line
Assist with developing presentation materials for training or customer materials.
Provide support to product/clinical studies
Perform other related duties as assigned ad-hoc by management
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:-
Working knowledge of molecular biology
Up-to-date proven experience with automation equipment/instrumentation
previous experience working in a molecular diagnostics/clinical laboratory setting
Bachelor’s degree in life sciences (molecular biology preferred) or equivalent
Successful experience and strong commitment to customer service deliverable activities
Ability and willingness to travel in the field each day in accordance with day-to-date duties
Technical competency with the ability to stay current in technical knowledge to troubleshoot technical questions from customers and provide information back to the customer in a helpful, courteous, positive and professional manner
Proven planning and execution skills
Proven proficiency in computer literacy i.e. Internet etc and MS Office – Outlook, Excel Word, PowerPoint etc
Excellent communications and listening skills, both verbal and written
Strong proven teaching/training skills to transfer knowledge and expertise to others
Effective presentation skills using multimedia
Independent self-starter with positive attitude
Demonstrated ability to successfully perform in an environment of multiple changing priorities
Excellent analytical and problem solving skills
Ability to work independently with moderate supervision and with other team members in a cooperative manner.
Fluency in English – verbal and written
Valid driving licence
There has never been a more exciting time to join Hologic. Bright people, working together to pioneer advances in human health care, have created Hologic's success. Our company believes that people are our greatest asset and only by recruiting, hiring, developing and retaining the most talented employees can we continue to be successful.
Our work atmosphere is stimulating, innovative and customer focused. We provide employees with state-of-the art tools and technology, a collaborative and passionate work environment and the ability to make a dramatic difference in the world of healthcare.
The Science of Sure.
Agency and Third Party Recruiter Notice
Agencies that submit a resume to Hologic must have a current, executed Hologic Agency Agreement signed by a member of the Talent Acquisition Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent via the Hologic Taleo portal, under these terms or they will not be considered and will be wholly owned by Hologic.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.