Hologic Field Service Engineer - Norway in Norway

Field Service Engineer - Norway

Post Date May 07, 2018

As a result of our continuing growth, we now have an immediate requirement for a Field Service Engineer to join our business, servicing our key clients based in and around Oslo, Norway on a permanent basis.

Key Responsibilities

The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.

The Field Service Engineer duties listed below require approximately 80% travel within the designated region and 20% outside the designated region:

  • Install instruments at customer sites

  • Provide instrument and sample preparation training to customers.

  • Provide emergency service and repairs and Preventative Maintenance as requested by customers.

  • Planning of laboratory design for new instrument installations.

  • Liaising with customer IT departments and assisting with information systems installations and troubleshooting.

  • Maintenance and accuracy of assigned inventory.

  • Supporting marketing activities such as exhibitions.

  • Special assignments and administrative duties as directed by Field Service Manager or designate.

  • Communicate and document customer feedback to Field Service Manager and/or appropriate departments.

  • Promote service agreements to customers.

  • Perform other assigned duties as required.

  • Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RGA Forms, and Field Service Reports.

Qualifications, Education, and Experience

  • Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines.

  • Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems.

  • Strong interpersonal and customer satisfaction skills.

  • Similar/comparable customer based laboratory environment

  • Effective Time Management Skills.

  • Professional and effective internal and external communication skills.

  • Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers.

  • Proficient use of Microsoft products (Word, Excel, Outlook).

  • • Working knowledge of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.).Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc.

  • Biomedical engineering or a related technical discipline is required.

  • Demonstrable experience in a field service position working with customers to resolve problems related to medical equipment (diagnostics).

  • Proficiency in Norwegian and English.

There has never been a more exciting time to join us. Bright people, working together to pioneer advances in human health care, have created Hologic's success. Our company believes that people are our greatest asset and only by recruiting, hiring, developing and retaining the most talented employees can we continue to be successful. There has never been a more exciting time to join us. Bright people, working together to pioneer advances in human health care, have created Hologic's success. Our company believes that people are our greatest asset and only by recruiting, hiring, developing and retaining the most talented employees can we continue to be successful.

Our work atmosphere is stimulating, innovative and customer focused. We provide employees with state-of-the art tools and technology, a collaborative and passionate work environment and the ability to make a dramatic difference in the world of healthcare.

We are rapidly growing and yet we have never been more focused – on our people, on our growth, on our future.

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.